Well, that is until I have a good reason to utilize them again. You know, like the owner of the one I went to the other day will have to reduce his price! So, after I posted about my encounter, I decided to write an email to Shell Corporate. So far, this is what they have sent back:
Please accept our apology for any inconvenience you experienced at one of our locations. Delivering world-class customer service is a high priority for Shell. We are disappointed when we fail to meet your expectations, and we believe the experience you had is an exception to the way Shell branded retailers typically operate.
Our review indicates your experience occurred at one of our independently owned and operated locations. Please be assured that we have formally recorded your feedback and the appropriate party will be notified. Customer feedback helps us to identify opportunities for improvement.
In line with this, are you willing to share your contact information (i.e. name, phone number and email address) in case the local corporate office wants to get in touch with you regarding this matter?
Thank you for taking the time to share your concerns. We value your patronage and hope you will continue to choose Shell’s quality products. If you have additional questions, please contact Shell Customer Care toll-free at 1-888-GO-SHELL (1-888-467-4355) or send an e-mail to firstname.lastname@example.org.
Shell Solutions Center
It appears, to me, as a very generic email as they pass it off to someone else. We will see what happens!!
Hubby received a message from the govt agency the other day that he had to do a drug test for them. Second one within a week. lol He passed the first for Disney (as if he wouldnt!!). hehehe Now he has been scheduled for a physical on Sunday. Yup, on Mothers Day. The only thing that he is scared of is that is A1C was a little elevated when he went to have blood work done a few weeks ago. He has his diabetes meds now and its getting under control, but that could make him fail the physical. Prayers on this issue please! He is still really questionable on which job he should take if both offered. With Disney, he will be able to get up to 30 hrs a week overtime, which will be a really good paycheck and help us pay off a lot of things. The govt agency – no overtime! The pay is good, but not as good as Disney. Also, the govt agency states in the info when filling out the application that one does not get insurance until after the employee has been with them for a year. With Disney, he would have benefits after 90 days. Needless to say, we will have major decisions ahead of us.
Got a lot to do today. Thanks for reading my rambling thoughts. Have a great day! We are sunny and around 80 today, so all is well.
The Perpetual Campers